Sysmex Greece is a young and fast-growing subsidiary that has successfully completed its setup phase and is now strengthening its operations to support the next stage: the launch of commercial activities in the Greek market. As part of a highly committed team, you will join at a key moment, contributing directly to building a strong and customer-focused service organization.
In this role, you will act as a central interface between customers, laboratories, and internal teams, ensuring the timely and efficient management of service requests and contributing to high customer satisfaction.
We are looking for a proactive, organized, and service-oriented professional with strong communication skills and a customer-centric mindset.
Customer Support professional (f/m/x)
Your responsibilities
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Act as the main point of contact for customers, ensuring professional and timely handling of all service-related requests.
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Manage incoming service requests (repairs, maintenance, improvements, and enquiries), ensuring accurate registration and follow-up in the system.
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Support customers, service teams, and sales by resolving incidents, answering queries, and ensuring clear communication on interventions and timelines.
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Provide support to laboratory technical and clinical staff, assisting with equipment-related issues and service needs.
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Plan and coordinate field service interventions, assigning tasks to the most appropriate technician.
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Maintain and update technicians’ schedules, ensuring efficient planning and execution of daily activities.
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Ensure accuracy and consistency of data in the system (customers, equipment, service orders, contracts).
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Manage and update service-related databases, including maintenance contracts and licenses.
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Support reporting activities related to service performance and incidents.
Your profile
- University degree or equivalent in biosciences
- Native-level Greek and fluent English.
Professional experience for the position:
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2–3 years of experience in a customer support, service coordination, or similar role, ideally in a technical or healthcare environment.
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Experience in managing customer requests and coordinating service activities, ensuring timely and accurate follow-up.
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Previous exposure to customer-facing roles, with strong focus on customer satisfaction.
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Experience working with service management systems / CRM tools (SAP, Minerva or similar) is a plus.
Our benefits
We are an aspiring corporate group where respect and trust form the basis for cooperation and communication within Sysmex.
- Health insurance
- Culture & cooperation
An appreciative work environment, open corporate culture, flat hierarchies and an inclusive and caring atmosphere. Working in an innovative and international environmentwith a broad learning and development landscape in our EMEA Campus, after-work events for internal networking - Work-life balance
Flexible working through flextime and a hybrid working model
Did we spark your interest? Then we look forward to receiving your application and the earliest possible starting date.