Sysmex Europe
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Haemostasis Application Specialist

Reference No.: Tags: United Kingdom, Jobs, Professional, Full time

Sysmex UK Ltd

Responsibilities:


Onsite Customer Support

  • Introduction to new assay protocols, training, support and installation
  • Trouble Shooting queries as a follow on to telephone support
  • Joint visits with the Haemostasis Technical Manager to support technical investigations that require application specialist knowledge
  • Installation of new equipment, including verification of all routine assays and provision of a report in line with laboratory standards
  • Software upgrades; including instrumentation developments and application updates


Telephone Support

  • Engage in telephone support
  • Respond within pre-defined time scales
  • Accurate and timely electronic call recording and logging
  • Utilise remote access where appropriate abiding by rules governing its usage
  • Call data accuracy


Administration

  • Ensure all quality documents are completed according to the required standards
  • Create and update as require documentation relating to training, installation, SOPs and regulatory issues
  • Update CRM/Goldmine CRM software as needed
  • Use reporting tools from Service Manager to assess team efficiency
  • Plan upgrade schedules


Customer Training

  • Administer and deliver customer training courses on-site.
  • Administer and deliver customer training courses in laboratory.
  • Continually update training course material to reflect new practice.
  • Maintain high customer pass rate.
  • Develop and promote customer portal
  • Develop, promote and maintain Customer Competency Examinations
  • Create and deliver webinars to growing market needs to ensure hot topics and flexibility of delivery

 

Essential requirements:

  • BSc (Hons) degree in Biomedical Science or Similar
  • Greater than 1 year experience in a commercial environment or agenda for change band >=5
  • A good depth in Haemostasis experience
  • Technical and logical problem solving capability
  • Reading and understanding of scientific and technical documentation
  • Good communicator/negotiator
  • Good organisation skills
  • Full Driving Licence

 

Benefits

  • Pension Scheme
  • Bupa Medical
  • 28 Days Annual Leave
  • Simply Health
  • Perkbox

 

Apply now
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