Sysmex Europe

Product Specialist - Haematology

Reference No.: Tags: Jobs, Professional, Full time, Middle East

Reporting to the Haematology Business Unit Manager in Dubai, the candidate will be responsible to participate in the development of hematology strategies for S-RHQ MEA as well as to support the Sales and Marketing team in achieving the targets of Sysmex business units annually.

Provide technical assistance, troubleshooting, and training to existing & potential users of Sysmex products and to distribution channels in the region.

The position, based in Dubai, UAE will support Middle East and some of North African countries. Therefore a willingness to travel extensively is required.


Planning/ Reporting:

  • Develop and implement action plans to support new installations, setup new equipment, add value to the products; improve customer knowledge, product acceptance and sales.
  • Plan application training , customer support activities and monitor the results of these plans
  • Design and implement evaluation protocols in our customer sites to strength our positioning in term of scientific and clinical insight.
  • Submit a monthly activity report to the supervisor.
  • Prepare and submit trip reports to supervisor and country area manager with recommended actions and implementation follow up.

Supporting and Training:

  • Provide effective product and field support and enhance our haematology product portfolio including the associated software products throughout their entire product lifecycle.
  • Maintains regular communication and continuous contact with all S-RHQ MEA staff & respective distributors.
  • Support the selling process: develop and conduct sales/marketing and application training for our clinical insight applications.
  • Support our S-RHQ MEA staff and distributors in localizing marketing strategies and providing clinical scientific insights, e.g. by giving lectures and local training to internal and external customers.
  • Scientific support of our regional and localized events, seminars and exhibitions.
  • Handles product-related complaints and other application issues and provides excellent assistance for troubleshooting purpose/s.

Product Knowledge:

  • Receive/gather in time all information regarding product specifications or modifications of existing products, upgrading or extending existing/new products.
  • Strengthen product knowledge so that these can be translated and explained clearly to distributors and customers.
  • Maintain technical knowledge by making suggestions to the management on which continuing education programs may be useful.

Market intelligence:

  • Work with S-RHQ MEA area management team to up-date prospects, hot potentials and rolling forecast monthly.
  • Monitoring and analysis of market, product requirements and the competitive environment.

Key Skills & Competencie:

  • 3-5 years experience as a medical technologist or 2-3 years experience as a product specialist with a degree in medical science or similar degree.
  • Expertise in the field of haematology in a routine laboratory environment, ideally with Sysmex equipment.
  • Knowledge of haematology, laboratory diagnostics market and the respective clinical relevance.
  • Capability to capture complex scientific facts and to refine them in a simplified way.
  • Outstanding communication, presentation, teaching skills and willingness to learn.
  • Proactive team player with a highly analytical, structured, result-oriented work style with strong ability to effectively manage projects.
  • A self-motivated person who looks forward to significant field based activity and who is able to adapt quickly to cultural differences.
  • Microsoft Office Suite – MS Word, Power Point, Excel, Outlook and One Note.
  • Ability to train and create enthusiasm about a technical product.
  • Excellent English language skills-verbal and written- Arabic of advantage.
  • Willingness to travel extensively in the Middle East region.

We offer:

  • Growing and healthy corporate group that stands for quality and innovation.
  • Strong corporate culture with respect and trust as the basis for cooperation and communication.
  • Challenging and multifaceted position with numerous chances to see the bigger picture and contribute to the company’s success in an innovative international environment.

If you feel you have the skills we are looking for and wish to apply for the position. We look forward to receiving your application, stating your salary expectation and earliest possible starting date.

Apply now
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