Field IT engineer (Belgium) - EN
You are part of the field IT engineering team that takes care of the connection of newly installed laboratory analysis equipment to the ICT network of the customer (private laboratories and hospitals), and the training of the users. You provide technical support and realize hardware installations, according to the prescribed standards. You work mainly on site at customers in the Benelux (mainly Belgium) to realize the connection to the system (mostly Windows) and network of the customer or to solve problems with data transfer. On a regular basis you provide telephone support from our office in Hoeilaart (BE) and/or from home. This involves solving reported problems, checking the Sysmex Network Control System, providing follow-up after an upgrade, and creating documentation (rule overviews, used IP addresses and ports etc.) providing assistance by logging in remotely at customers, etc. For training and/or meetings you will regularly visit our Sysmex EMEA headquarters in Hamburg or our office in Etten-Leur (NL). You report to the Team leader field IT engineering and strive together with him and your team to achieve the business and team objectives.
For this position we are looking for a career starter or someone with several years of work experience with an HBO/Bachelor level, preferably in a laboratory or biomedical direction and/or computer science. By your education and/or from experience, you have a good network and system knowledge (both hardware and software), mainly around Window Server, SQL 2016 and higher and the use of virtual servers. Of course, you are stimulated by the latest technologies in this area. Affinity, knowledge of experience with Laboratory Information Systems (LIS) and/or the medical world is a plus. You have a good knowledge of Dutch, English and French. As a Field IT Engineer, you like to be on the road, you can work independently, and you have strong communication skills (both oral and written). Your highest priority is to provide top service to our customers. You are a team player and like to work in projects.
You will be working for a stable and healthy company, market leader in its fields with a place in the Top 10 of Best Employers in Benelux. There is a no-nonsense culture with room for initiative and attention to the further development of your (national or international) career, this of course in addition to a competitive and attractive remuneration package.